Help Center
If you're having a problem with Financial Literacy 101, please review the following information.
| Frequently Asked Questions | Solutions to most issues and answers to common questions can be found on the Frequently Asked Questions page. Questions include:
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| Unsupported Browser Message | To offer the best experience to all users, we do not support versions of Internet Explorer that are more than three years old (versions 7 and earlier). Please update your browser to Internet Explorer 8 or use another browser such as FireFox, Chrome, or Safari. We apologize for any inconvenience this may cause. |
| Access Code Issues | Students create Financial Literacy 101 accounts using an access code provided by their school or credit union. In some cases, a special link is provided that will take you to a sign up page.
If you do not have an access code, please contact your school, credit union, or other sponsoring organization. Financial Literacy 101 cannot provide access codes since most organizations have more than one. |
| Multimedia Problems | Please visit the media help page for troubleshooting tips. Remember, you must be able to hear audio with your computer to experience the multimedia portions of the course. If your computer does not support sound, please switch to the "Text Only" version of Financial Literacy 101 by visiting your Account Settings page (login required) and setting "Accessibility" to Yes. |
| Computer Requirements | Please visit the computer requirements page for complete details on computer and browser requirements. |
| Section 508 Help | Financial Literacy 101 is designed to be Section 508 compliant. If you are having issues or have general comments about how we can best serve those with special needs, please email us at Section_508@decisionpartners.org. |
Why do I have to take this course?Having problems not addressed here? Please email us at account_help@decisionpartners.org with a detailed description of your problem. Please email us from the same account you used to create your account.