Frequently Asked QuestionsBelow are the answers to common questions. If you have a question that's not covered here, please contact us.
- What's my access code?
- Why do I have to participate?
What's my access code?Participants create Financial Literacy 101 accounts using an access code provided by their school or other sponsoring organization. In some cases, a special link is provided that will take you to a sign up page without entering a code.
If you do not have an access code, please contact your school, credit union, or other sponsoring organization. Financial Literacy 101 cannot provide access codes since most organizations have more than one.
Why do I have to take this course?
Any requirements related to Financial Literacy 101 are established by your school or sponsoring organization, not Financial Literacy 101.
Many colleges and universities now understand that students are more successful if they can avoid unexpected financial challenges while in school. Studies have shown that financial problems are a leading cause of academic under performance, including withdrawal from school. Financial Literacy 101 aims to help students avoid financial stress by challenging potentially mistaken expectations about money, teaching the facts needed to successfully manage money (and debt) while in school, and providing personalized feedback on each student's financial knowledge, attitudes, and behaviors.
Why some students question why they are asked to participate in Financial Literacy 101, the overwhelming majority of student are glad they did. Over 90% of students report significant learning gains, over 90% of students agree that they completed "a good course," and nearly five out of six students would recommend their course to a friend.
Why is my assignment still marked as "incomplete" on my school's student portal page?
Most schools that manage Financial Literacy 101 participation through your student portal page update the requirement automatically from a list exported from Financial Literacy 101. This is not done in "real time," so there could be a delay of a few days (especially if you complete your assignment over the weekend).
If you completed your assignment longer than a few days ago, it is possible that there was a typo in your student ID that is preventing the requirement from being marked complete. In that case, we suggest calling the office that requires participation or simply drop off a copy of your course completion certificate (you can print one from your Financial Literacy 101 homepage).
Why can't I log in?
Here are three steps that will help you figure out what's going on.
First, most log in issues are due to forgotten passwords. Please use the Password Reset Tool to restore access to your account. If your email address is in our database, your password will be emailed to you.
- Next, if the password tool can't find your email address, it's possible that there was a typo in your email address at registration. If so, please contact us with your email address and the name of your sponsoring organization. We will correct your information and email you a confirmation when complete.
- Finally, please remember that you must register for Financial Literacy 101 before access is available.
How do I print a completion certificate?
"Print Certificate" links are available from your Courses page and from your Financial Literacy 101 home page. If you have your course completion code, you can print a certificate using the Course Verification Tool without logging in.
How do I raise my grade?
Many organizations set minimum passing grades for your Financial Literacy 101 experience. You can raise your grade by retaking missed quiz questions.
From your Courses page, scroll down to the course you're working on. If your grade is less than 100%, a "Re-take Quiz" link is available.
Is a completion certificate sent to my school?Your school will be able to tell if you have completed your assignment through their control panel. So unless they specifically told you to print and submit a certificate, you shouldn't have to do anything else.
Where's the Course Verification Tool?
The Course Verification Tool is located at https://www.financialliteracy101.org/verify.cfm.
The tool is intended for use by course instructors to verify your participation in the event they don't have access to Financial Literacy 101's administrative control panel. You can always enter your course completion code if you need to quickly print a certificate without logging in to your account.
Why do you need my Student ID or other information?
Each organization using Financial Literacy 101 is given a range of options regarding what information to collect from participants, including Student ID and phone number. This information is not used by Financial Literacy 101 in any way.
Most schools that require a Student ID use it for marking an assignment as completed in their student management system. Phone numbers are useful when schools offer personalized counseling and would need to contact you by phone.
What's my password?
For your security, your password is encrypted and is not available to any Financial Literacy 101 staff member or administrator.
If you have forgotten your password, please use the Password Reset tool. If your email address is in our database, we will email you a reset link.
If the password tool can't find your email address, it's possible that there was a typo in your email address at registration. If so, please contact us with your email address and the name of your sponsoring organization. We will correct the password and email you a confirmation when complete.
Have a problem not addressed here? Please contact us with a detailed description of your issue. For your security, please contact us using the same email address you use to sign in to Financial Literacy 101.